Privacy Policy

We collect information that you provide directly to us when you enquire about our courses, register for programs, or communicate with our team. This happens through various touchpoints in your journey with marlenexivo.

Personal Information You Provide

• Full name and preferred name for course materials
• Email address and contact phone number
• Residential or business address for course correspondence
• Professional background and current role details
• Educational history relevant to program placement
• Payment information processed through secure third-party providers
• Communication preferences and accessibility requirements

Information Collected Automatically

When you visit our website, certain technical information gets collected automatically. We use this to understand how people find and navigate our site, which helps us make improvements.

• IP address and general geographic location
• Browser type and device information
• Pages visited and time spent on each section
• Referring website and search terms used
• Operating system and screen resolution data

Your information serves specific purposes that directly relate to delivering quality education in business negotiations. We don't use your data for unrelated marketing or sell it to third parties.

Security isn't just a checkbox for us. We've implemented multiple layers of protection because your trust matters more than convenience.

• Industry-standard encryption for all data transmission and storage
• Secure servers located in Australian data centres with physical security measures
• Regular security audits and vulnerability assessments by independent experts
• Staff training on data protection and confidentiality requirements
• Access controls limiting who can view your information to essential personnel only
• Automatic logout procedures and session management on our platforms
• Regular backup systems with encrypted storage in separate locations

That said, no system is completely immune to breaches. If something does happen, we'll notify you within the timeframes required by Australian law and work transparently to address the issue.

We don't sell your information. Full stop. There are limited circumstances where we share data with specific parties, and here's exactly when and why that happens.

Service Providers We Work With

Some trusted partners help us deliver our education services. They only receive the minimum information needed to perform their specific functions.

• Payment processors handling secure transactions
• Learning management system providers hosting course content
• Email service providers managing course communications
• Cloud storage providers maintaining secure backups
• Analytics services helping us understand website usage patterns

Legal Requirements

We may disclose information when legally required to do so, such as responding to valid court orders, government requests, or protecting rights and safety. This happens rarely, and we review each request carefully.

Australian privacy law gives you specific rights over your personal information. We take these seriously and have straightforward processes for exercising them.

How to Exercise Your Rights

1. Send your request to contact@marlenexivo.com with the subject line "Privacy Rights Request"
2. Include your full name, contact details, and specify which right you're exercising
3. We'll verify your identity to protect against unauthorised access to your information
4. You'll receive our response within 30 days, or we'll explain if we need additional time
5. If you're not satisfied with our response, you can contact the Office of the Australian Information Commissioner

We don't keep your information indefinitely. Our retention periods balance your privacy rights with legal and practical requirements.

Active Students: We maintain your complete records throughout your enrolment and for seven years after course completion. This meets Australian education regulatory requirements and allows us to provide transcripts and verify credentials.

Enquiries and Prospects: If you enquire about courses but don't enrol, we'll keep your information for two years. After that, we delete it unless you've specifically asked to stay on our mailing list.

Marketing Communications: If you subscribe to our updates, we'll keep your contact information until you unsubscribe. You can do this anytime through the link in our emails.

Financial Records: Payment and invoicing information is retained for seven years to comply with Australian tax and accounting regulations.

Our website uses cookies and similar technologies to function properly and provide a better experience. You have control over most of these.

Essential Cookies

These are necessary for the website to work. They enable basic functions like page navigation, access to secure areas, and maintaining your session when you log in. You can't opt out of these without affecting site functionality.

Analytics Cookies

We use these to understand how visitors interact with our site. The information is aggregated and anonymous. It helps us identify which pages people find most useful and where they're encountering problems.

Preference Cookies

These remember your choices like language preferences or region settings so you don't have to set them every visit. They make your experience more convenient.

You can manage cookie preferences through your browser settings. Keep in mind that blocking certain cookies might affect website functionality and your user experience.

We primarily store and process data within Australia. However, some of our service providers operate internationally, which means your information might be transferred overseas.

When this happens, we ensure these providers maintain privacy standards comparable to Australian requirements. We use contractual clauses and other safeguards to protect your information when it crosses borders.

Specifically, some cloud infrastructure and analytics services may process data in the United States or European Union. These providers comply with recognised international privacy frameworks and maintain appropriate security measures.

Our courses are designed for working professionals and business owners. We don't knowingly collect information from anyone under 18 years old. If you're under 18, please don't provide any personal information through our website or services.

If we discover we've inadvertently collected information from someone under 18, we'll delete it promptly. Parents or guardians who believe we may have information about a minor should contact us immediately.

Privacy practices evolve, and so does legislation. We review this policy regularly and update it when our practices change or legal requirements shift.

When we make significant changes, we'll notify you through email if you're an enrolled student or active prospect. We'll also post a notice on our website. The "Last Updated" date at the top of this policy shows when the most recent version went into effect.

We encourage you to review this policy periodically, particularly before providing new information or using new features of our services.